Supplier Guideline

Superbank Procurement is responsible for ensuring that we source and purchase products and services from qualified suppliers who meet our requirements for cost-effectiveness, quality, timely delivery, innovation, and alignment with our business strategy. We are committed to fair treatment, professionalism, and transparent business practices in all our dealings.

The Superbank Procurement Framework, including this guideline, is based on our policies, which are the Bank`s primary guidelines for procuring goods and services from third parties. These ensure the procurement process aligns with the principles of Good Corporate Governance (GCG). Please refer to the Vendor Management Policy for more detailed information.

As part of the Superbank procurement process, all suppliers undergo due diligence. To comply with data protection laws, we are required to disclose our intentions regarding the use of your data; please refer to the Superbank Privacy Notice. We encourage our suppliers to maintain effective management systems (e.g., those certified by the International Organization for Standardization (ISO)) that utilize the best available techniques and strive to continually improve their performance.

A formal contract or Purchase Order (PO) is required before order fulfillment can commence. When a supplier accepts a contract or PO from Superbank, that supplier is obligated to supply the ordered goods or services at the agreed price and terms.

Throughout the supplier relationship, Superbank conducts regular monitoring activities to manage the relationship and any associated risks. Supplementary information from suppliers may be required as part of these regular monitoring efforts. Suppliers must be responsive to all Superbank requests to avoid delays or potential cancellation of their agreements with Superbank.

In addition, Superbank requires our employees to act in accordance with the Bank`s internal standards of conduct, values, and ethics. We expect our suppliers to apply these same standards in their business practices and daily interactions to ensure that all their employees and agents understand and adhere to these principles.

For more information about Superbank procurement, please contact procurement@superbank.id.